PRO Rescue and Recovery LTD Privacy Policy

Who We Are

Our website address is: www.prorescueandrecovery.co.uk

Pro Rescue and Recovery Ltd ("we," "us," or "our") operates this website (the "Service"). This Privacy Policy informs you of our practices regarding the collection, use, and disclosure of personal data when you use our Service, as well as the rights and choices you have concerning your data.

Information Collection and Use

We collect various types of information to provide and improve our Service.

Types of Data Collected

  1. Personal Data
    While using our Service, you may be asked to provide personal information that can be used to identify or contact you ("Personal Data"). Personal Data may include:

    • Name

    • Email address

    • Phone number

    • Postal address (for certain service requests)

  2. Usage Data
    We collect information on how our Service is accessed and used. This may include:

    • IP address

    • Browser type and version

    • Pages visited, time spent, and other diagnostic data

  3. Cookies and Tracking Data
    We use cookies and similar tracking technologies to track activity on our Service and hold certain information. Cookies can be managed via browser settings, although refusal may impact some functionality.

    Types of cookies include:

    • Session Cookies: Temporary cookies that help operate our Service.

    • Preference Cookies: To remember your settings and preferences.

    • Security Cookies: Used for security purposes.

Use of Data

Pro Rescue and Recovery Ltd uses collected data for the following purposes:

  • Service delivery and improvement: To provide, maintain, and improve our Service.

  • Customer communication: To notify you of updates, respond to inquiries, and provide support.

  • Site and security management: To monitor usage, protect against threats, and address technical issues.

Transfer of Data

Your information, including Personal Data, may be transferred to and maintained on computers outside your jurisdiction, with data protection laws differing from your location. By providing your information, you consent to this transfer. We take steps to ensure your data remains secure in accordance with this Privacy Policy.

Disclosure of Data

We may disclose Personal Data in certain circumstances:

  • Legal compliance: To meet legal requirements or respond to lawful requests.

  • Protection of rights and safety: To protect our rights, property, and the safety of our users and the public.

Security of Data

The security of your Personal Data is important to us. We use industry-standard measures to protect your data, though we cannot guarantee its absolute security.

Service Providers

We may employ third-party companies and individuals to facilitate our Service, analyse usage, or assist in delivering services. These third parties may have access to your Personal Data only to perform tasks on our behalf and are obligated not to disclose or use it for other purposes.

Analytics

We use Google Analytics to track and report website traffic, helping us improve our Service. You can opt out using the Google Analytics opt-out browser add-on. For more details, visit Google's Privacy Policy.

Your Rights

Under applicable data protection laws, including the UK GDPR, you have the following rights regarding your personal information:

  1. Right of Access
    You have the right to request copies of your personal data. We may charge a small fee for this service to cover administrative costs.

  2. Right to Rectification
    You can request correction of any incomplete or inaccurate data we hold about you.

  3. Right to Erasure
    In certain circumstances, you have the right to request the deletion of your Personal Data, provided it is no longer necessary for us to retain it.

  4. Right to Restrict Processing
    You have the right to request the restriction of processing your Personal Data under specific conditions.

  5. Right to Object
    You may object to our processing of your Personal Data if it affects your fundamental rights or freedoms.

  6. Right to Data Portability
    You have the right to receive a copy of your data in a structured, commonly used, and machine-readable format and to transfer that data to another organisation.

  7. Right to Withdraw Consent
    Where we have asked for your consent to process your data, you may withdraw it at any time.

  8. Right to Lodge a Complaint
    If you believe we are violating your data protection rights, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) in the UK.

To exercise these rights, please contact us using the details provided below. We may request specific information to confirm your identity and process your request.

Data Retention

We retain Personal Data only as long as necessary to fulfil the purposes outlined in this Privacy Policy. Retention periods are determined based on the type of information collected, the purpose for its collection, and applicable legal requirements. We delete or anonymise data once it is no longer needed.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes, which are effective upon posting.

Contact Us

If you have any questions or concerns about this Privacy Policy or your data, please contact us:

Pro Rescue and Recovery Ltd
Email: info@prorescueandrecovery.co.uk
Phone: 020 4619 3362
Address: Unit21. 1-11 Willow Lane, Mitcham, CR4 4NA